Sales Support Officer at MTN Nigeria

Location: Nigeria
Last date: 13th June 2011

MTN Nigeria, one of Nigeria's leading telecoms service provider is recruiting for the position below

Job Title: Sales Support Officer

Department: Sales and Distribution
Location: Lagos

Job Description:
Sales Support supervisor (Order)
Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide
- Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc
- Process  order requests on IFS in accordance with stock availability and PPPs
- Administer product allocation/products mix
- Administration of all MTN Trade Partners physical and logical orders
- Reporting to and reconciliation of all transactions passing through the planning system
- Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
- Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization.
- Coordinates and advises Regional and Central Warehouse Inventory as it affects order processing for trade partners.
- Process Blacklisting request from Trade Partners
- Blacklisting of Recharge cards reported stolen by the Trade Partners on  PPMS  (Prepaid Management System) self help      solution
- Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report.
- Generate reports on compensation due to Blacklisted cards  for Trade Partners
- Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide
- Resolve enquiries from trade partners promptly and escalating where necessary
- Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc
- Liaise with various Departments  such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues
- Provide back office support for Regional and Consumer sales in trade partner account management
- Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs ed
- Support and operationalize strategy adopted for achieving departmental targets-Generate reports to the business in the area of operations to enable quick decision making
- Liaise With Distributors Account  Managers on processes required in setting up a Distributor as partner with MTN

Job Conditions:
Standard MTN working conditions. May work extended hours

Reporting To:     Sales Support Supervisor

Required Skills:
- 4 years working experience in a commercial environment including:
- Minimum of two years experience in a similar role

Employment Status: Permanent

Qualification:
- First degree or equivalent in a business related discipline. Call center experience

METHOD OF APPLICATION
To Apply for this job, Please visit:
http://careers.mtnonline.com/vacancies.asp?deptid=10&id=1643

Application Deadline is 13th June 2011