Location: Lagos, Nigeria
Date: Saturday, 18th June, 2011
Time: 8am- 5pm
Venue: Conference Support Service Ltd, Training Room
Employment type: TrainingService Skills Limited (RC 943435), a customer service consulting firm is organizing a 1 day Customer Service Appreciation Course to equip participants with the necessary skills to deliver exceptional customer service.
COURSE CONTENT:
• What is Customer Service
• Types of Customers
• Customer Service Principles
• Benefits of excellent customer service
• Listening and Questioning Skills
• 7 C’s of Customer Service
• Handling Irate Customers
• Turning complaints into opportunities
• Principles of Emotional Intelligence
• Effective Telephone Techniques
• Call Centre Basics
• Speed in Customer Service
• Service Recovery
• Customer Service Measurement
FOR WHOM:
• Marketing Executives
• Customer Service Representatives
• Client Service Executives
• Call Centre Agents
• Receptionists
• New entrants into Customer Service positions
• Those seeking a career in Customer Service
• Enterpreneurs
• Business Managers
• Every one that deals with customers, either internal or external, face- to- face or over the phone.
TRAINING METHODOLOGY: Training will be delivered via lectures supported by video sessions, group discussions, case study analysis and role plays.
DATE: Saturday, 18th June, 2011
TIME: 8am- 5pm
VENUE: CONFERENCE SUPPORT SERVICE LTD, TRAINING ROOM
2nd Floor, Lagos Chambers of Commerce & Industry ( LCCI)
Conference & Exhibition Centre, Bola Tinubu Way,
Besides Marwa/MKO Garden, Alausa,
Ikeja, Lagos.
FEE: N15,000 per participant. This is to cover course materials, tea/snacks, lunch & certificate.
DISCOUNT: 10% per participant for pre-registrations before 10th June 2011.
Payment is to be made at the training venue.
PRE-REGISTRATION: To book a seat send an email to info@serviceskillslimited.com or serviceskillslimited@live.com , or sms to 08190464824 and indicate your name and phone number.
LIMITED SEATS AVAILABLE
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